- Households are encouraged to submit their changes in family composition using MyPortal.
- Households are no longer required to submit income changes; however, if a household would like their rent portion redetermined, they may report their income using MyPortal.
- If you have a reasonable accommodation to complete things in paper format, you may submit a change of circumstance form with the required documentation via the drop box located at our office location or by U.S. Postal Service to: 25 W Nora Avenue, Spokane, WA 99205.
All voucher-assisted households must report changes to household composition (members in the household) to remain eligible for assistance under SHA’s voucher programs.
Changes must be reported through MyPortal within 10 business days of the effective date of the change.
Required documentation for:
- Adding or Removing Minor household members (may include):
- Social Security card
- Birth certificate for minor children
- Completed 214 Form
- Proof of custody of minor child
- Income verification for new minor (SS,SSI, Foster Care/Adoption Payments)
- Verification the minor child no longer resides in the home
- Adding or Removing Adult household members (may include):
- Social Security card
- Photo ID
- Income Verification
- Updated application packet
- Completed add a member packet
- Written permission from Landlord to add adult
- Verification adult member no longer resides in household
- Income changes may include:
-
- At least 2 pay stubs from your new employer
- Employment offer letter stating salary or wages/hours
- Benefit award letter
- Benefit termination letter
- Termination of employment letter
Changes will be reviewed by your Eligibility Team and processed when all the required information has been submitted. Your Eligibility Team will contact you if they need more information. Please complete all fields on the form and attach the required documentation for the change you are requesting.
Need assistance or access to a device to use MyPortal?
- Visit your local library.
- Visit us during walk-in hours.
IMPORTANT LINKS
CONTACT US
Phone: 509-328-2953
Fax: 509-327-5246
TDD: 7-1-1
customerservice@spokanehousing.org
25 W Nora
Spokane, WA 99205
Walk-Ins
Regular hours for walk-in appointments:
Monday, Tuesday, Thursday
from 9:30 A.M. to 4:00 P.M.
Virtual Lobby
Click here to visit us through our virtual text-based lobby
Monday through Thursday, from 10:00 A.M. to 4:00 P.M